Frequently Asked Questions

You need to be a registered company with a current tax id. All customers must fill out a tax exempt form, sign it, and send it back to us. You may download the form here : Tax Exempt Form

The minimum purchase order is $200.00

All purchases are tax exempt, since the purpose of the purchase is for resale. All customers must fill out tax exempt form first and mail it back to us to: or fax: (915)772-9481

Yes, all prices in our website are subject to change without notice.

We accept all major cards, paypal, COD, Check, and cash. We process all card payments through our secure payment gateway. Cash on Delivery(COD) has a $15.00 fee on package shipping service(UPS, FEDEX, USPS), and up to $50.00 on freight service if your order apply. Cash option or check is accepted, but your order will be shipped as soon check is fully deposited. Call us if you need more payment information call to: (915)774-0666.

We usually ship through UPS, but most of orders requires freight service. Customers are responsible for shipping fees. Freight services is usually the best option, because the pallet reduce the risk of damage to large bulky products and/or fragile items, such as mirrors and ceramics. In some cases, Vel-Mex may be able to deliver your orders personally(i.e. states like Texas, New Mexico, and Arizona)

Any returns of damaged articles, or concerns regarding your order, should be reported within seven business days upon receipt of your order. If you do not contact us within this period we are to understand that you are satisfied with the merchandise received. Please note that return shipping costs are the responsibility of the customer.