Policies and Payment Options

Vel-Mex Corp. accepts all major Credit Cards, Paypal, Checks, and Cash only in our location. We do not hold any customers sensitive information such as credit card number or account information other than our website. To pay with Check, Money Order, or COD, the customer must select Purchase Order as payment option at Checkout, and we will contact you as soon as possible.

All orders must be paid in full before shipping or delivery. In case of credit terms on existing customer exists, the order must be placed using Purchase Order as payment option.

All orders are final, and we do not accept returns or give credit after 7 business days. So, all orders must be checked within this time. If there are missing or damaged items, you must send us an e-mail to info@velmexcorp.com with pictures. If order arrive in pallet, customers must follow the instructions attached on both sides of pallet to place a claim on freight company. If you do not contact use within 7 business days upon receipt of your order, we understand that you are satisfied with the merchandize received. Please, note that return shipping costs are the responsibility of the customer.

All products are unique creations, individually created, hand-painted and decorated by our artisans. We cannot accept returned articles or return paid fees or give credit on items with color variations and/or natural imperfections (carvings, dents, paint, and size).

Please be advised that the products will be an assortment of colors, styles, and/or designs.

All prices are subject to change without notice. If you need to negotiate on one or more products feel free to call us to (915)774-0666 or 1-800-634-7847. All negotiation is available on the website only once. If you would like to keep negotiated terms and price for more than once, you must call and sign an agreement.

As wholesalers, we require a minimum purchase of $250.00. Individual items with a value of $2.5 or less require a minimum order of 12 pieces.

As a wholesaler distributor only, Vel-Mex requires a customer tax id to place orders. To place an order all customers must send us filled out and signed tax-exempt form. If form is not received before payment we will be forced to temporarily disable your account and refund any payment if any.